Disclaimer: this is not an ad for Obsidian. Onboarding to a new company is hard work. Keeping all the information straight is its own work stream that deserves thought and attention. Countless names, ...

If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

Ever spend much too long trying — and failing — to rediscover articles you’ve partially read? This reporter’s been there, and it seems I’m not the only one. According to a 2021 Carnegie Mellon study ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

This technology, called Organization Description Language (ODL), allows its users to integrate isolated 'information islands' into a comprehensive 'knowledge continent' and to give every corporate ...

Golden announced that it has raised $14.5 million in Series A funding to build a wiki-style database of tech knowledge. The round was led by Andreessen Horowitz. Additionally, Vela Partners, Socii ...

Having worked in newsrooms for — gosh, has it been decades now? — I sometimes find myself wondering why I know something. Did I learn it in school? Or did I learn it on the job in rooms where ...