Q: Hurricane Irma badly damaged a villa in St. John that we had booked for a client's family's Christmas stay. The client had just made a $10,000 deposit by wire transfer. The villa owner claims that ...

Q: A major corporate client of our agency wants us to arrange a couple of charter flights for 200 of the clients' employees and family members, who will travel to a remote island in late 2019. We have ...

Landing that first client feels like a major milestone. The project details are ironed out, the scope is clear, and both parties are ready to move forward. But before any work begins, there's one ...

An important right held by Americans is the freedom to contract. In accordance with that right, businesses and individuals in the United States are free to enter into contracts subject to a specific ...

The work of an agency is to plan and execute its clients’ strategies—but once a client’s initial goals have been reached, what comes next? It is a perennial challenge for agencies: the crucial task of ...