Direct contact through an in-person meeting is typically the most effective way to communicate with customers, but messages are often unavoidable in the business world. The message needs to be to the ...

Customer service is quickly taking center stage as COVID-19 and the resulting economic impacts affect operations across a variety of industries. Customers are clamoring for sold-out supplies, ...

Facebook is rolling out an update to Messenger that will allow page owners to toggle back and forth between personal messages and customer messages. Business owners can finally respond to customers ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

As previously revealed in this space, the Age of the Seller is succumbing to what I’ve named The Age of the Customer®. In this new Age, control of the relationship between Seller and Customer has ...