When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Companies depend on customer service professionals to be the frontlines of their businesses. For example, Business 2 Community Reports show that 45 percent of consumers do not remember having a ...