What’s beneath all the buzz about ITIL? Like many hot topics, people have gotten so excited about ITIL (IT Infrastructure Library) that they think it’s the answer to everything. In some circles, ...

The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL. ITIL ...

Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...

“What v3 has done is integrate ITIL’s different components much better,” explains Robert Humphrey, global process governance director at Computer Sciences Corp. “With the introduction of the ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

In recent years, organizations have increasingly adopted a variety of “best practice” frameworks as part of their performance improvement and service management strategy. The Information Technology ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

Despite the growing popularity of ITIL, fear, uncertainty and doubt continue to cloud IT manager’s judgment when deciding to adopt IT service management best practices. Adopting the best practices ...

ITIL is for big business, right? Not necessarily. Although larger IT organizations are more usually associated with ITIL implementations (See The Practical Value of the IT Infrastructure Library), ...