Oracle announced that it has acquired RightNow, a leading provider of cloud based customer service, for roughly $1.5 billion net of RightNow’s cash and debt. [1] With this acquisition, Oracle will now ...

As part of the upgraded Oracle RightNow Chat Cloud Service integration, RightNow CX Cloud Service users can leverage more than 70 built-in rule conditions from the Engagement Engine Cloud Service.

While RightNow has a vision for how customer experience will evolve over the coming years to encompass mobile computing, the main issue facing RightNow's customers is what to make of Oracle. Oracle is ...