Leaptree Unveils Next-Generation AI Enhancements for Optimize, Redefining CX Quality Assurance in Salesforce

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

Stonehill Introduces New Customer Experience Consulting Model to Drive NPS and CSAT Performance

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...
CMSWire

Crescendo Unveils Multi-Provider Architecture Redefining Enterprise-Grade AI Performance at Global Scale

Sets new standard for enterprise uptime, seamless failover, and compliance for mission-critical CX SAN FRANCISCO, Calif - January 28, 2026  - Crescendo, the first AI-native contact center, today ...
CRM Buyer

Turning AI’s CX Promise Into Real ROI and Enterprise Impact

AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance ...