In this column, I have argued that the conventional practice and theory of change management could itself benefit from some overhaul. In this post, I will zoom out, summarizing nine key propositions ...

The Black Lives Matter movement has caused a rightful reckoning in nearly every industry in 2020, and design is no exception. For the better part of a century, the conventional definition of “good ...

For decades, we were told to meet customers where they are. But there's a problem: customers don't always know where they are ...

Twenty-five years ago, Steve Jobs introduced the iMac to the world, signifying a new era for the company—one that would look to design as a road map to the future. This quickly became one of the key ...

Credited with influencing generations of designers, including Apple's Jonathan Ive, Rams looks back on his career in a short documentary from publisher Gestalten. The video was produced to go with ...