Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

In the first study to demonstrate a direct effect on patient care, an NIH-funded study published in Gastroenterology found that a simulation-based mastery learning curriculum significantly improved ...

NATIONAL HARBOR, Maryland—The Navy is betting big on simulated training as part of its Live, Virtual, and Constructive training program. But virtual training is not always the best choice, and ...

Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

Philip Duczyminski reports that compelling study-based evidence indicates improvement in decision-making abilities, preparation for real-world scenarios and job satisfaction. Physical simulation ...

Loft Dynamics’ immersive Virtual Reality Flight Training Simulator devices are one-twentieth the cost and one-tenth the size of traditional full-motion simulators. Credit: Meg Ellery The Loft Flight ...

Driven by the need to objectively measure the progress of their verification efforts and the contributions of different verification techniques, IC designers have adopted coverage as a metric. However ...