Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

Six Sigma is a highly effective approach which creates improvement in business processes by advancing each sector of an enterprise. It uses both statistical and analytical methods to reduce variation ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...