In many industries, contact centers are still thought of as cost centers—places to handle complaints and basic inquiries at ...

Marion Superior Court Judge Clayton Graham ruled that the Indiana Department of Correction failed to respond to the Capital Chronicle’s June 2024 public records request within a reasonable time and ...

The Oasis researchers document a vulnerability chain that can be initiated from any website the AI agent (or its user) visits ...

Jodie Gallagher, Head of UK IFA Products at FE fundinfo, looks at how AI is being used to strengthen the operational backbone ...

News from the week beginning 23rd February included items from @Workday, @ThomsonReuters, @Sirion, @Rootstock, @Nintex, ...

CHAMP Cargosystems, a global leader in air cargo technology, has rolled out a significant update to its Cargospot Weight & Balance solution, expanding support to a broader range of freighter aircraft, ...

A recent exchange on LinkedIn about the EMS industry got me thinking about the many good, bad and ugly NPI processes I have ...

Military strikes on Iran by the US and Israel, which commenced on 28 February, and Iran’s retaliatory response of targeting ...

Sophie Koonin discusses the realities of large-scale technical migrations, using Monzo’s shift to TypeScript as a roadmap. She explains how to handle "bends in the road," from documentation and ...

The trade date marks the day a market order is executed. Learn its definition, significance, and impact on your investment ...

Tycoon2FA has become a leading phishing-as-a-service (PhaaS) platforms, enabling campaigns that reach over 500,000 organizations monthly, prompting Microsoft’s Digital Crimes Unit (DCU) to work with ...

Wind River, an Aptiv company and global leader in software for the intelligent edge, is collaborating with AMD to deliver the industry’s first commercially available platform that unifies open radio ...